Refund policy
Return and Refund Policy – SolariCoast (European Union)
Last updated: May 19, 2026
SolariCoast respects the rights of consumers within the European Union in accordance with the EU Consumer Rights Directive.
This Return and Refund Policy applies to all purchases made by customers located within the European Union.
1. Right of Withdrawal – 14 Days
Customers within the European Union have the right to cancel or return an order within 14 calendar days after receiving the product, without providing any justification.
To exercise this right, the customer must contact us via email at:
contato@solaricoast.com
2. Return Conditions
To be eligible for a return, items must:
Be unused
Be in perfect condition
Contain original tags
Be in the original packaging whenever possible
Show no signs of washing, damage, or alteration
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
For hygiene or customization reasons, the following items may not be eligible for return:
Customized products
Intimate or personal-use items
Products damaged due to misuse
Products used beyond what is necessary for evaluation
4. Return Request Process
To request a return, the customer must provide:
Order number
Full name
Reason for return (optional)
Photos of the product, if necessary
Send the information to:
contato@solaricoast.com
After approval, we will provide return shipping instructions.
5. Return Shipping Costs
When the return is due to:
Defective product
Incorrect product
Error by SolariCoast
➡ Return shipping costs will be covered by SolariCoast.
When the return is due to:
Change of mind
Incorrect customer choice
Wrong size selection
➡ The customer may be responsible for return shipping costs.
6. Refunds
After we receive and inspect the returned product:
The refund will be processed within up to 14 business days
The amount will be refunded using the same payment method used for the purchase
The customer will be notified by email regarding the approval or rejection of the refund.
7. Damaged or Defective Products
If the product arrives damaged or defective, the customer must contact us within 48 hours after delivery.
We recommend attaching clear photos of the issue.
8. Exchanges
At this time, SolariCoast may offer exchanges only for:
Defective products
Incorrectly shipped products
Subject to stock availability.
9. Order Cancellation
Orders may be canceled before shipping. After dispatch, the standard return process must be followed.
10. Contact
For any questions related to returns and refunds:
SolariCoast
Email: contato@solaricoast.com
Website: www.solaricoast.com