Versand
Shipping Policy – SolariCoast (European Union and International)
Last updated: May 19, 2026
SolariCoast works to provide safe and efficient deliveries for customers within the European Union and other supported countries.
By making a purchase on our website, you agree to the terms of this Shipping Policy.
1. Order Processing
Orders are processed within 1 to 5 business days after payment confirmation.
During promotional periods, holidays, or high-demand seasons, processing times may be longer.
2. Delivery Times
Estimated delivery times vary depending on the destination:
European Union
Estimated delivery: 5 to 15 business days
International
Estimated delivery: 7 to 25 business days
Delivery times are estimates and may vary due to:
Customs processing
Strikes
Weather conditions
Local shipping carriers
Seasonal high demand
3. Shipping Costs
Shipping costs will be calculated at checkout based on:
Destination country
Order weight
Selected shipping method
Occasionally, SolariCoast may offer free shipping promotions.
4. Tracking
When available, the customer will receive a tracking number by email after the order has been shipped.
Tracking information may take a few days to update within the carrier’s system.
5. Customs Duties and Import Taxes
For international orders outside the European Union:
Import duties
Local taxes
Customs fees
may be charged by the destination country’s authorities.
These costs are the customer’s responsibility.
6. Shipping Address
The customer is responsible for providing accurate and complete delivery information.
SolariCoast is not responsible for:
Incorrect addresses
Incomplete information
Orders delivered to the address provided by the customer
If an order is returned due to an address error, additional reshipping costs may apply.
7. Lost or Missing Orders
If the order is not received within the estimated timeframe, please contact us at:
contato@solaricoast.com
We will investigate with the shipping carrier before providing any resolution.
8. Products Damaged During Shipping
If the product arrives damaged:
Contact us within 48 hours after delivery
Send photos of the packaging and product
To:
contato@solaricoast.com
9. Refused Deliveries
If the customer refuses delivery without a valid justification:
Shipping and return costs may be deducted from the refund;
Non-refundable customs fees may be withheld.
10. Delays Beyond Our Control
SolariCoast is not responsible for delays caused by:
Customs
Natural disasters
Strikes
Logistical crises
Force majeure events
11. Contact
For questions related to shipping and deliveries:
SolariCoast
Email: contato@solaricoast.com
Website: www.solaricoast.com